The Business of Gratitude oleh Steven A. Littlefield

If you could do one thing that took under five minutes and made an enormous personal impression on someone, would you do it? If this one thing was thelynchpin to the kind of success you’re after, would you take on the task and work it like it’s your job? Now, what if I told you that the lynchpin is simply the handwritten thank-you note? It is. And it works.