The Power of Service oleh Joy E. Karp

Bringing Service to Life From the Author of the original “McDonald’s Hands on Business Training Program” comes a down-to-earth, sensible and engaging guide to Service Excellence. An amazing book! Totally unique! This is a must read for anyone who wants to learn what customer service is really about. You will find “The Power of Service” to be unlike any other book on the subject. It is not a ‘how-to’ lecturing type of book but rather it takes the reader on a journey. This Book is also full of ideas on how to truly impress Customers and it explores the far-reaching effects of Service—beyond what you may have ever imagined. You see, this book looks at service directly through the eyes of the Customer. The story is true to life. I promise you this---you will not be bored! Enjoy the journey!