Quality Assurance Methods oleh Felicia Dunbar

"Quality Assurance Methods" offers a comprehensive guide to establishing robust quality assurance programs in healthcare. It emphasizes proactive, data-driven strategies for continuous improvement, moving beyond reactive problem-solving. Audit processes, both internal and external, are explored as essential tools for identifying inefficiencies and risks.

The strategic use of patient feedback, gathered through surveys and direct communication, provides invaluable insights into patient experience and perceptions of care quality. Did you know that systematic patient feedback loops can directly impact care quality?

The book advocates for a cyclical approach, integrating rigorous auditing and systematic patient feedback to enhance healthcare outcomes. It progresses from fundamental principles to detailed methodologies for planning and conducting various audits, collecting patient feedback, and analyzing data. It also details how to translate findings into actionable plans, and includes case studies illustrating successful quality assurance initiatives.

This book distinguishes itself through its practical, step-by-step approach, providing concrete tools and strategies rather than solely focusing on theoretical frameworks. It's designed for healthcare administrators, quality improvement managers, and clinical leaders seeking to improve patient outcomes, reduce costs, and ensure regulatory compliance, which is vital in healthcare management.