Institutional Trust Building oleh Michael Johnson

In an era of widespread skepticism, "Institutional Trust Building" offers a critical exploration into how organizations can cultivate and maintain public trust. Focusing on institutional behavior and governance, the book addresses the core elements of trust, the dynamics of trust erosion, and strategies for building credibility. Intriguingly, institutional trust isn't solely about performance; it's deeply rooted in perceptions of integrity and fairness, highlighting the relational nature of trust between organizations and stakeholders.

The book systematically progresses through key concepts, examining factors that undermine trust, such as corruption and lack of transparency, illustrated with revealing case studies. It then outlines practical strategies for restoration, including enhanced accountability and ethical leadership. This approach provides a holistic understanding of organizational legitimacy and societal governance, useful for managers navigating the complexities of organizational legitimacy.

By integrating theories from management, political science, and social psychology, "Institutional Trust Building" provides a multidisciplinary perspective. The book uniquely combines theoretical insights with actionable recommendations, offering a clear framework for understanding and addressing the challenges of building organizational trust in modern politics and business management.