PagerDuty Administration and Integration Practices oleh Richard Johnson

"PagerDuty Administration and Integration Practices"

"PagerDuty Administration and Integration Practices" is the definitive guide for architects, system administrators, and DevOps professionals seeking to harness the full power of PagerDuty in complex enterprise environments. This comprehensive resource delves deeply into PagerDuty’s architectural foundations, covering essential data models, reliability and scalability mechanisms, and security and compliance features critical for robust incident management. Through clear explanations and expert insights, readers will gain mastery over multi-tenancy, advanced configuration, access control, and policy management, ensuring they can effectively tailor PagerDuty to the needs of any organization.

The book explores advanced integration practices, demonstrating how to seamlessly connect PagerDuty with leading monitoring, ITSM, DevOps, and communication tools such as Datadog, ServiceNow, Kubernetes, and Slack, as well as custom and legacy systems. With a strong emphasis on automation, readers will discover best practices for leveraging PagerDuty’s extensive APIs, building resilient integrations using Infrastructure as Code, and orchestrating cross-platform incident response. Real-world patterns and step-by-step strategies for end-to-end incident response engineering—including automated detection, runbooks, war room automation, and security incident workflows—are meticulously detailed to accelerate operational maturity.

Beyond technical implementation, the guide provides actionable analytics, governance, and scaling strategies for achieving continuous service improvement and supporting global teams. Readers will learn to drive operational excellence through metrics-driven reviews, alert noise reduction, and compliance reporting, while also navigating organizational change and cost optimization. Concluding with a look at emerging innovations such as AIOps, chaos engineering, and open standards, this book is an indispensable companion for those striving to achieve agile, resilient, and future-proof incident management with PagerDuty at enterprise scale.