This book of case studies covers key development issues such as poverty, IT, cybercafés, gender and governance. The backdrop of all these cases in Malaysia. The book’s objective is to illustrate the use of case studies in explaining certain situation or phenomenon. All cases explored in this book focus on the issues of policy making, implementation and evaluation in public agencies. It illustrates the complexity of running a public office and the dilemma faced by public officers. Readers will discover case study approach as an effective research method, especially for academic research exercise, which are often constrained by time and money.