In this revised and expanded edition, you can listen your way to better relationships. This often humorous book, loaded with practical tips, examples, and techniques, will bail you out of touchy situations. Dr. Jim Petersens powerfully intuitive yet tongue-in-cheek Flat Brain Theory shows how and why we get upset and confused and what to do about it. We may think we’re good listeners, but not many of us are. When others talk, we focus on what we think, rather than what they are trying to say.