One is too Many - Recognizing and preventing Workplace violence oleh Robert D. Sollars

Workplace violence literally affects 100% of America business. The financial costs are in excess to 100 billion dollars per year. Litigation, insurance, clean-up, replacement, counseling, and the list goes on and on. The cost to the employees, their families, and customers is much higher. This book takes in 23 years of research, study, and accrual incidents in trying to save the lives of customers, employees and management.