Customer Service... and Beyond It is All About the Wow! oleh Dawn Mushill

Customer Service... and Beyond It is All About the Wow! by Dawn Mushill from  in  category
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Penulis: Dawn Mushill
ISBN: 9781934509500
Ukuran file: 0.25 MB
Format: EPUB (e-book)
DRM: Applied (Requires eSentral Reader App)
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Ringkasan

In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some of us are clumsy.

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