Tough Talks™ in Tough Times What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane oleh Jean Palmer Heck

Difficult discussions are inevitable. But they don’t have to be gut-wrenching. Tough Talks™ in Tough Times: What Bosses Need to Know to Deliver Bad News, Motivate Employees & Stay Sane gives you a process for dealing with difficult conversations, whether it is at work or in your personal life. You will learn: — The 5-step CHECK® system for having a difficult conversation — What works and what doesn’t through actual case studies — How to motivate employees when budgets are tight — What actions to take to keep yourself moving forward — Lessons from tough talks about layoffs, terminations & reviews, plus stories involving drugs, war & rock ‘n roll