Achieving IT Service Quality The Opposite of Luck oleh Chris Oleson, Mike Hagan and Christophe DeMoss

Achieving IT Service Quality The Opposite of Luck by Chris Oleson, Mike Hagan and Christophe DeMoss from in category
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ISBN: 9781617927270
Penerbit: Bookbaby
Ukuran file: 20.39 MB
Format: EPUB (e-book)
DRM: Applied (Requires eSentral Reader App)
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Ringkasan

Learn how to effectively run large IT systems such that they work well and create happy customers. A complement to ITIL, the authors cover everything from technology to process to organization design.

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